• 12 KEY FACTS

• WHAT MAKES GY DIFFERENT?

• CLIENT'S PERSPECTIVE

• CANDIDATE'S PERSPECTIVE

• COLLEAGUE'S PERSPECTIVE

• SAMPLES AND SNAPSHOTS

SEEING THINGS FROM A CLIENT'S PERSPECTIVE:

Commitment and high calibre candidates

What do you look for from a recruitment service? When we're using specialists to help with our own recruitment we look for commitment to our cause and high calibre candidates.

'80/20' principle

This guides us when we work with you. We commit to you and to finding outstanding people for you. Our approach is based on the '80/20' principle, which says that 80% of your business performance is likely to be powered by 20% of your people. When we meet great candidates, we make it our policy to share the news with you - whether you're presently recruiting or not. This means you can take advantage of opportunity when it knocks, rather than lose all the best people to your competitors.

We monitor client satisfaction consistently through customer service questionnaires and know from these that, above all else, our clients perceive us as professional. It's an excellent starting point for striving to do better in every aspect of our service.

What to expect as a client:-

• Face to face service - we all rely on technology for communication. But for us, personal service means dealing face to face, really getting to know you well and understanding your organisation.
  
  
• Consistent service standards - most of our team joined us as trainees and worked their way up; standards at GY are high and staff turnover is low - which means above-average consistency when it comes to client relationships and service levels.
  
  
• Fast, high quality response - we are aware that time is money, and constantly look for ways to achieve your objective faster while maintaining quality standards.
  
  
• Great people for your skilled support staff roles - we have a 60 year record of high profile, high quality advertising; we get high volumes of recommendations; we source people from as far away as Australia; we market ourselves via trade shows and college promotions. We have some great candidates for you!
  

Integrated service

One of our principles is that of no 'orphans'. Every client belongs to a team of individuals within GY. Our teams are there to provide an integrated service. So whether you need temps, contract or permanent staff, you'll be building a relationship which guarantees even better service next time.

"When we meet great candidates, we share the news with you"

YOLANDI STRYDOM
Senior Recruiter 

Office tel: 020 7494 4466
yolandi.strydom@gordonyates.co.uk